Privacy Policy

Last updated: October 19, 2026

Valley Metal Manufacturing Ltd., operating as Valley Metal (“we,” “us,” or “our”), operates store.metalmarket.ca (the “Site”). This Privacy Policy explains how we collect, use, and disclose personal information when you visit our Site, purchase products, or contact us.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: your name, billing address, shipping address, email address, and telephone number.

• Order and transaction information: products purchased, payment status, shipping details, returns, and order history. Payment details are processed through Shopify and the payment providers used at checkout.

• Account information: information you provide when creating or managing a customer account.

• Customer service information: messages, photographs, and other information you provide when requesting assistance.

• Device and usage information: your IP address, browser type, device information, interactions with the Site, referring pages, and cookie identifiers.

• Marketing preferences: your subscription status and communication preferences.

We collect information directly from you, automatically through cookies and similar technologies, and from service providers that help operate our store.

How We Use Personal Information

We use personal information to:

• Process payments, fulfill orders, and arrange shipping.

• Provide order confirmations, delivery updates, and customer support.

• Manage customer accounts, returns, refunds, and warranty inquiries.

• Maintain, troubleshoot, and improve our Site and services.

• Detect fraud, protect our business, and secure customer transactions.

• Send marketing communications where permitted by law and consistent with your preferences.

• Meet accounting, tax, recordkeeping, and other legal obligations.

How We Share Personal Information

We disclose personal information where reasonably necessary to operate our business, including to:

• Shopify, which hosts and supports our online store.

• Payment providers, to process payments and address payment disputes.

• Shipping and fulfillment providers, including FedEx when used to deliver your order.

• Service providers, such as providers of customer support, communications, analytics, security, and other store functions.

• Advertising and marketing partners, where these services are used and subject to applicable consent and opt-out requirements.

• Professional advisers and public authorities, where necessary to obtain advice, comply with legal obligations, respond to lawful requests, or protect rights and safety.

Personal information may also be disclosed in connection with a proposed or completed business reorganization, acquisition, or transfer, subject to applicable safeguards.

Our Relationship With Shopify

Our store is hosted by Shopify, which processes personal information to provide and support the Site.

Depending on the Shopify services enabled for our store, Shopify may also process information for its own purposes, including improving services, personalization, and advertising. Where Shopify Network Intelligence is enabled, this may involve information about interactions with our store and other merchants.

For information about Shopify’s practices and available privacy choices, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to support shopping carts, checkout, security, customer preferences, and store functionality. Depending on the tools enabled, these technologies may also support analytics, personalization, and advertising.

Where required, we request consent before using non-essential cookies. You can manage your choices through the cookie controls provided on the Site, where available, and through your browser settings.

Blocking certain cookies may affect features such as your cart, account access, or checkout.

Marketing and Advertising Choices

You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us. We may still send messages necessary to service your order or respond to your requests.

Some privacy laws treat certain advertising-related disclosures as a “sale,” “sharing,” or use for targeted advertising. Where applicable, you may opt out using the privacy controls provided on the Site or by contacting us. We honor legally required browser-based opt-out signals, including Global Privacy Control, where applicable.

Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including servicing orders, maintaining required records, resolving disputes, and meeting legal obligations.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure.

International Processing

We operate in Canada. Shopify and our other service providers may process or store personal information in Canada, the United States, or other countries.

Information processed outside your country may be subject to different privacy laws. Where required, we use appropriate safeguards for international transfers.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Access or obtain a copy of your personal information.

• Correct inaccurate information.

• Request deletion of personal information.

• Restrict or object to certain processing.

• Receive certain information in a portable format.

• Withdraw consent where processing relies on consent.

• Opt out of certain advertising-related processing.

• Appeal a decision concerning a privacy request, where applicable.

These rights are subject to legal exceptions. For example, we may need to retain transaction records for tax or accounting purposes.

To submit a request, contact us using the details below. We may need to verify your identity before responding. Authorized representatives may submit requests where permitted by law. We will not discriminate against you for exercising applicable privacy rights.

If European Economic Area or UK privacy laws apply, our legal bases may include performing a contract, complying with legal obligations, pursuing legitimate interests, and obtaining consent where required. You may also complain to your local data protection authority.

Children’s Information

Our Site is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children below the age at which parental consent is required under applicable law. Contact us if you believe a child has provided us with personal information.

Third-Party Websites

Our Site may link to other websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Changes to This Policy

We may update this policy to reflect changes to our services, practices, or legal obligations. We will post the revised policy with an updated date and provide additional notice where required.

Contact Us

For privacy questions, requests, or complaints, contact:

Privacy Officer
Valley Metal Manufacturing Ltd.
Unit 114–663 Sumas Way
Abbotsford, BC V2S 7P4
Canada

Email: webinfo@metalmarket.ca
Phone: 1-888-855-8333